SATISFACTION

WE ARE PROUD OF OUR PRODUCTS, YOU SHOULD BE TOO! IF YOU ARE NOT SATISFIED FOR ANY REASON WITH YOUR GIFTBASKET, PLEASE CONTACT US AT TWISTEDBASKET@AOL.COM WE WILL WORK WITH YOU TO RESOLVE ANY ISSUE YOU MAY HAVE.

PRIVACY

THE TWISTEDBASKET IS COMMITTED TO PROTECTING YOUR PRIVACY. THIS STATEMENT DESCRIBES OUR INFORMATION GATHERING AND DISSEMINATION PRACTICES FOR OUR WEBSITE.


OUR STOREFRONT DOES NOT USE COOKIES, SO WE DO NOT TRACK YOU FROM VISIT TO VISIT. YOUR CARD INFORMATION IS TRANSMITTED DIRECTLY TO THE CREDIT CARD PROCESSOR VIA SSL..(SECURE SOCKET LAYER), WHICH IS OUR MERCHANT ACCOUNT.


OUR ORDER PROCESSING FORM REQUESTS A VARIETY OF CONTACT INFORMATION WHICH WE NEED FOR DELIVERING AND OCCASIONALLY SOLVING PROBLEMS WITH YOUR ORDER. YOUR CREDIT AND CONTACT INFORMATION WILL BE SUBMITTED TO OUR MERCHANT ACCOUNT TO VERIFY YOUR ORDER. OTHER THAN PROCESSING YOUR ORDER, YOUR CREDIT, CONTACT, AND PURCHASE INFORMATION WILL NOT BE SHARED WITH ANY OTHER OUTSIDE ..(3RD) PARTY.


FOR CUSTOM GIFTBASKETS OUTSIDE OF OUR WEBSITE SELECTIONS, WE REQUEST YOU TO SUBMIT YOUR CREDIT CARD AUTHORIZATION INFORMATION VIA FAX OR PHONE!


CUSTOM GIFTBASKET SELECTIONS MAY BE DISCUSSED WITH US VIA EMAIL/ FAX/ OR TELEPHONE WITH OUR GIFT CONSULTANT/ AND OR DESIGNER. WE WILL CONFIRM YOUR ORDER AND SHIPPING DETAILS VIA TELEPHONE AND EMAIL UPON CREDIT APPROVAL.

*ALL CUSTOM ORDER CLIENTS WILL RECIEVE AN EMAIL WITH A  COMPLIMENTARY PHOTOGRAPH OF THEIR FINAL DESIGN*

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**We do NOT recommend shipping to hospitals. We recommend shipping to a home address. If a basket is returned or forwarded by the hospital because the patient has left, the reshipping costs will be charged to you -- no exceptions.

**Hospitals receive mail at a set time once a day and not at all on weekends. If a package arrives after the hospital's daily delivery/pickup, the mailroom may not accept or deliver the package that day.

**hospital Mailrooms are closed on weekends. Packages received on a Friday will most likely not be delivered until Monday.

**Hospitals will return the basket to us if the patient has left..or forward to the address they have on hand. We cannot be responsible for the condition of the gift basket once it has been forwarded. We carefully pack and ship our gifts to arrive in perfect condition, however they are fragile and do not endure multiple shipping very well. If returned to us, we will contact you for the home address, but must  charge for redelivery to the home address -- no exceptions. We also cannot refund shipping charges for packages received by the hospital mailroom but not delivered to patients before they go home. We cannot refund the shipping price.

**Our recommended solution.. local hospital hand delivery or Please ship to their home address.

TWISTEDBASKET@AOL.COM

864 275 5524

WE ACCEPT VISA - MASTERCARD - AMERICAN EXPRESS - DISCOVER

 MASTERCARD/ VISA DEBIT CHECK CARDS

AND PAYPAL

WE UTILIZE THE MOST ECONOMICAL CARRIER

SAT/ SUN/ AND HOLIDAYS ARE NOT INCLUDED IN SHIPPING SCHEDULE

**please note holiday shipping rates increase during holiday ship dates**